Terms of Service

These terms govern your use of phxemergencyplumber.com (the "Site") operated by PHX Emergency Plumber ("we", "us") and any request for plumbing services made through it. By using the Site you accept these terms.

1. What the Site does

The Site provides information about emergency plumbing in Phoenix, Arizona and lets you request service. Requests are fulfilled by a licensed Arizona plumbing contractor (the "Contractor") servicing your area. The Contractor, not the Site, performs the work, issues the written quote and invoice, pulls permits and carries the trade license and insurance.

2. Information on the Site

Prices shown on the Site are typical 2026 ranges for Phoenix and are a guide only. They are not a quote. Every job is quoted in writing on site before work starts. Guidance about shut-offs, leaks, drains, water heaters and gas is general information and is not a substitute for a licensed plumber attending your property. If you smell gas, leave the building and call the gas utility's emergency line before anything else.

3. Requests, dispatch and quotes

• Sending the form or calling is a request, not a booking. A booking exists when the Contractor confirms dispatch with you.
• Arrival windows are estimates based on where the nearest plumber is at the time. They are not guaranteed.
• After-hours, weekend and holiday dispatch carries an additional fee that is explained before dispatch. By confirming dispatch you agree to that fee.
• The Contractor will diagnose the problem and provide a written quote before work begins. Work proceeds only on your approval. If the scope changes once walls, floors or the slab are opened, work stops and a revised quote is provided.
• A business-hours service call fee applies to diagnosis and is credited toward the approved repair.

4. Permits, access and site conditions

Work that requires a permit under the City of Phoenix or the relevant municipality (including water heater replacement, repipes, sewer replacement and gas work) will be permitted by the Contractor, and the permit and inspection costs are included in the quote where stated. You agree to provide safe access to the work area, disclose known hazards, and, where required, obtain HOA or landlord consent.

5. Payment

Payment is due on completion unless the written quote states otherwise. Accepted methods are listed on the invoice. Unpaid balances may accrue the interest and collection costs permitted under Arizona law, and the Contractor may assert lien rights under Arizona's mechanics' lien statutes.

6. Warranty

Workmanship warranties, if any, are stated on the Contractor's written quote or invoice. Manufacturer warranties apply to parts. Warranties do not cover damage caused by pre-existing conditions, other tradespeople, misuse, freezing, water quality, or failure to follow written care instructions.

7. Limitation of liability

To the fullest extent permitted by Arizona law, neither we nor the Contractor is liable for indirect, incidental or consequential loss arising from the Site or the services, including loss of use, loss of income or damage to contents, except where caused by our or the Contractor's negligence or willful misconduct. Nothing in these terms limits rights you have under Arizona consumer protection law or the Arizona Registrar of Contractors complaint process.

8. Intellectual property

Content on the Site (text, graphics, logo, code) belongs to us or our licensors and may not be copied for commercial use without permission. You may print or share pages for personal, non-commercial use.

9. Acceptable use

You agree not to submit false requests, interfere with the Site, or use it to send unsolicited messages.

10. Governing law and disputes

These terms are governed by the laws of the State of Arizona. Disputes about services are handled first with the Contractor directly; unresolved disputes may be brought before the Arizona Registrar of Contractors or the courts of Maricopa County, Arizona.

11. Changes

We may update these terms. The effective date changes when we do. Continued use of the Site after a change means you accept the updated terms.

12. Contact

Questions about these terms: info@phxemergencyplumber.com.